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Our Terms & Conditions

When you open an account with us, you're entering into a clear agreement about how your account works, what happens with your deposits, and how we handle your…

Account ownership rulesPayment & withdrawal termsData protection practicesSupport & dispute resolution
ibukota303 login Our Terms & Conditions
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Questions About Your Terms

We know the terms matter to you, and we want them to be clear. If something in the policy doesn't make sense or you need clarification on how a specific rule applies to your account, reach out to our support team. They're trained to walk you through any part of the agreement and explain how it affects your deposits, withdrawals, and account activity.

Team online

Live Chat

Chat with a team member in real time about terms questions, account rules, or payment clarifications. Available through the lobby sidebar every day.

Email Support

Send detailed questions to our support inbox and we'll respond with a full explanation of the terms that apply to your situation. Typically within a few hours.

Account Settings

Review your personal terms snapshot—Deposit references, verification status, and payment method rules—directly in your account security section.

YOUR DATA & SECURITY

How We Protect Your Information

Our terms commit us to keeping your account data secure and using it only for the reasons you gave us permission.

Account Verification

We verify your identity before processing your first real-money withdrawal. We ask for government ID or a photo verification step inside your account settings for security.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted during transmission so your payment details stay private and cannot be intercepted.

Data Retention

We keep your account information only as long as necessary to settle withdrawals, meet tax obligations, and answer support inquiries. You can request details about what we store.

Cookie Consent

Our terms explain how we use cookies to remember your login, track your session, and improve the lobby experience. You can adjust cookie settings in your browser.

Third-Party Access

We share your data only with payment processors, identity-verification services, and support contractors who need it to fulfil the terms. We never sell your personal information.

Your Request Rights

You can ask to see, correct, or delete your data at any time by contacting support. We'll confirm the request and action it according to our data policy timeline.

Common Questions About Terms

No. Once your account is live, the terms that apply are the ones you accepted at registration. However, we may update the overall terms and notify you of changes. You can contact support to clarify how any updated term affects your existing account.

If we find a breach—such as underage signup, duplicate accounts, or payment fraud—we may suspend your account and any pending withdrawals. We'll explain the violation via email and offer a chance to respond before final action.

Yes. Our terms state that if a session is interrupted by a technical issue on our end, the game state at the moment of disconnection is considered final. You can contact support with proof if you believe the crash was our fault.

You must accept the terms to finish registration, but you can scroll through them as many times as you need before clicking Accept. Once you register, the terms take effect immediately on your account.

The core account terms apply to all players. However, each payment method has specific terms—like minimum deposit amounts and settlement times—that appear when you select that method during checkout.

Contact our support team with your concern. If you believe a term conflicts with local law or your rights, we'll review it and explain our position. You can also request our dispute resolution process through account settings.

We review our terms annually and update them only when necessary for security, legal compliance, or to add new payment methods like QRIS. We always notify you in advance of material changes.